ENGINEER - CMDB DATA QUALITY

Job Title: Engineer - CMDB Data Quality

GCL: C1/C2/C3

Introduction to role:

Are you ready to transform complex configuration data into trusted insight that powers critical services and, ultimately, helps patients receive life-changing medicines faster? Do you enjoy transforming messy datasets into reliable maps of how applications run, so teams can make faster, safer decisions?

In this role you will be the engine behind the accuracy, completeness and timeliness of our ServiceNow CMDB. You will work with global colleagues across time zones to raise data standards, strengthen governance and deliver reliable configuration data for Incident, Change, Security and Asset processes. Your work will remove noise, reduce risk and give our technology and product teams the confidence to move at speed.

From day one, you will own measurable improvements in CMDB health for priority classes and applications. As you scale your impact, you will shape automated controls, streamline certification cycles and provide the insights that steer remediation, modelling decisions and operational resilience.

Accountabilities:

CMDB Data Quality Monitoring and Standards: Monitor and improve health across key CI classes and domains, focusing on completeness, accuracy, compliance, freshness and relationships; define measurable targets, track trends and drive actions that move the metrics.

Root Cause Analysis and Controls: Profile data, distinguish isolated vs. systemic issues and document causes; validate against the Data Dictionary; strengthen quality rules and controls to prevent recurrence.

CI Remediation and Lifecycle Integrity: Eliminate duplicates, stale/orphaned CIs and shadow datasets; confirm operational status with owners, correct lifecycle states and retire records appropriately to keep the CMDB trustworthy.

Discovery and Integration Quality: Monitor source-specific exceptions across ServiceNow Discovery, AWS, Azure, Intune, Tanium, VMware, Qualys, Wiz, Claroty and other sources; investigate identification and load anomalies; validate data after changes and engage SMEs for complex fixes.

Service Mapping and Relationship Integrity: Assure the ongoing quality of maps for onboarded applications, identifying missing or broken relationships, stale dependencies and incorrect links; coordinate remediation with owners and track to closure.

CSDM and Modelling Compliance: Review Business/Application Services and infrastructure CIs against modelling standards; flag non-compliance and missing links; coordinate corrections while partnering with SMEs on design decisions.

Ownership, Certification and Governance: Validate CI ownership and support groups; coordinate periodic certification and attestations for CIs and service maps; track overdue actions, escalate through governance and retain evidence of completion.

Build and maintain dashboards and governance reports on CMDB health, ownership, certification, and mapping. Explain issues, root causes, and required actions clearly to collaborators and leadership.

Continuous Improvement and Automation: Identify recurring issues, recommend and operate automated classification, retirement and remediation controls; reduce manual effort and improve time-to-remediation.

Essential Skills/Experience:

• Bachelor’s degree in Information Technology, Computer Science, Data / Business Analytics, or equivalent experience.
• At least 3 years of relevant experience in IT Service Management, CMDB, IT asset or configuration management, technology operations, data quality or technology data analysis.
• Practical experience with ServiceNow CMDB, CMDB Health and reporting, including CI classes, attributes and relationships.
• Understanding of ITIL Configuration, Asset, Change and Incident processes and data-quality principles: completeness, accuracy, consistency and timeliness/freshness.
• Experience analysing large configuration, asset or technology data sets, identifying trends, and remediating data-quality issues using profiling, de-duplication, normalisation and root-cause analysis.
• Strong analytical and problem-solving skills, attention to detail and advanced Microsoft Excel skills.
• Experience developing operational reports and dashboards.
• Ability to collaborate across technology teams, drive stakeholder remediation and manage competing priorities independently.
• Clear written and verbal communication and documentation skills.

Desirable Skills/Experience:

• Experience with CMDB 360, ServiceNow Data Manager, Certification and Predictive Intelligence.
• Knowledge of ServiceNow Discovery, Service Mapping, CSDM, Service Graph Connectors, and IRE and reconciliation.
• SQL/querying and Power BI or equivalent reporting skills; basic scripting or workflow automation experience.
• ITIL 4 Foundation or equivalent; ServiceNow Certified System Administrator or CMDB micro-certifications.
• Experience in biopharmaceuticals, life sciences or another regulated environment.
• Experience working across cultures and time zones, including a Global Technology Centre operating model.
• Knowledge of Agile and Scrum methodologies.

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

Why AstraZeneca:

Here, technology and science meet at scale to make a tangible difference for patients. You will join an inclusive, cross-functional community that pairs deep domain expertise with modern platforms, data and AI to remove friction, simplify processes and unlock speed across the enterprise. We back bold ideas with real investment, value kindness alongside ambition, and give you the ownership to experiment, learn and deliver lasting impact. Your contribution will improve how teams plan change, respond to incidents and protect critical services that keep our medicines moving to those who need them.

Call to Action:

Ready to raise the bar for CMDB data quality and turn trusted configuration data into meaningful impact—take the lead and submit your application today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Date Posted

Closing Date

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.